Bute and Cowal Vets, located in Rothesay on the Isle of Bute, Scotland, is a veterinary practice offering a range of services, including emergency veterinary care available 24/7 or during extended hours. The clinic has garnered a commendable Google Maps rating of 4.6 stars based on 60 reviews, indicating a generally high level of customer satisfaction.

The reviews reveal a predominantly positive client experience, with many praising the staff's professionalism and compassionate care. Jeff Marshall, a recent reviewer, expressed gratitude for the sympathetic and caring treatment his dog received from the vet Duncan, particularly during a difficult time. Julie Dickinson also commended the thoroughness of the care during her dog's check-up and vaccination, highlighting the friendly reception staff. Other reviews echo these sentiments, with Harry Emery noting excellent service and Carol Louden appreciating the detailed attention and advice provided as a first-time dog owner.

However, there is a notable negative review from Sara Campbell, who recounted a distressing experience regarding her dog's treatment. She reported a lack of empathy and financial rigidity that led to seeking emergency care elsewhere. This contrasting feedback serves as a reminder of the importance of consistent customer service.

Overall, Bute and Cowal Vets seems to be a reputable clinic with mostly satisfied clients, but potential customers should weigh the positive experiences against the isolated negative feedback.