Straiton Vets4Pets Ltd, located in Loanhead, Midlothian, is a veterinary clinic that offers a range of services, including emergency veterinary care and a veterinary nurse training facility. The clinic has received a 4.4-star rating from 260 reviews on Google Maps, which suggests a generally positive reputation, though there is room for improvement based on individual feedback.

The written customer reviews provide a more complex picture. On the positive side, one reviewer praised a staff member named Hans for his exceptional service, noting his helpfulness and practical advice. Another reviewer appreciated the overall service, particularly mentioning the benefits of the pet care plan, which includes free blood tests and checkups. However, they advised clients to remain vigilant about plan benefits to avoid unnecessary charges.

On the negative side, two reviews highlighted significant issues. One reviewer, Malaka, expressed disappointment with the service, citing a lack of genuine care and inexperience among the staff. Another reviewer, Kyle, was dissatisfied with the handling of their guinea pig’s condition and criticized the clinic for high costs and lack of care. Additionally, Finlay Blyth pointed out administrative inefficiencies, particularly regarding the handling of flea and worm treatments, and experienced frustration with communication and documentation processes.

Overall, Straiton Vets4Pets Ltd provides essential veterinary services and has staff praised for their professionalism and care in some instances. However, they face criticism for administrative issues and inconsistencies in care, which potential clients should consider.