Valley Veterinary Group, located in Kilmarnock, is a well-regarded clinic offering a range of services, including emergency veterinary care and a veterinary nurse training facility. The clinic holds a commendable rating of 4.5 stars based on 209 Google reviews, indicating a generally positive reception from clients.

The feedback from patrons highlights a mix of experiences. On the positive side, reviews praise the clinic for its compassionate care and dedicated staff. For instance, a long-term client, Eilidh, commended veterinarians Katie and David for their professionalism and kindness during the care of her pet, Willow, particularly during difficult times. Sharon McCulloch also emphasized the clinic’s supportive nature, especially during the loss of her pet, appreciating the caring and compassionate demeanor of the staff.

However, not all feedback is uniformly positive. Some clients have expressed concerns regarding the clinic's management, particularly after a change in ownership. Elizabeth Rapp and Valerie Murray criticized the perceived prioritization of profit over care, citing experiences where costs were unexpectedly high, and the quality of care seemed to decline. Both noted distressing experiences related to end-of-life care for their pets, which they found lacking in compassion and communication. Ellen Sloan also shared a similar negative experience, describing a stressful euthanasia procedure.

Despite these mixed reviews, the reception staff, notably Angie, is consistently praised for their friendliness and support. While the overall rating reflects a strong performance, potential clients should consider both the positive and negative experiences shared to make an informed decision about the clinic. Pricing information is not transparently available, so clients are encouraged to inquire directly for cost details.