Vets Now in Kilmarnock offers emergency veterinary services with a generally favorable reputation among pet owners. The clinic has a Google Maps rating of 4.4 stars based on 375 reviews, indicating a high level of satisfaction among a significant number of clients.

Reviewers frequently mention the warm, friendly, and knowledgeable staff who provide excellent care, as highlighted in reviews by Christine Burns and Ian Cuthbert. Clients like Lynn Mctaggart and Stephen Stephen appreciated the outstanding care received by their pets, although Stephen noted a shift in payment policy to card-only transactions, which may inconvenience some clients.

However, the cost of services is a recurring concern. Both Christine Burns and Lynn Mctaggart pointed out the high fees associated with out-of-hours care, which might pose challenges for some pet owners despite having insurance. This sentiment was echoed by Laura Macmillan, who had negative experiences, citing staff inattentiveness and a perceived focus on financial gain over pet welfare.

Despite the mixed reviews regarding pricing, the clinic is recognized for its professional and compassionate care, as demonstrated in the positive experiences shared by Ian Cuthbert and Stephen Stephen. The staff's ability to make clients feel at ease and their transparent communication during treatments are valued aspects of the service.

For those requiring emergency veterinary care in Kilmarnock, Vets Now appears to be a reliable option, especially for urgent medical situations, although potential clients should be prepared for the associated costs.